Returns and Refunds Information
Beautiful and alternative clothing and homeware, be you always.
Thank you for shopping with The Little Hippie Shop! We want you to be completely satisfied with your purchase. Please take a moment to review our return policy below:
Prices
- Second Class Post = £3.95
- First Class Signed For Services = £5.50
Gift Cards
- Gift cards are non-refundable, and cannot be exchanged once purchased.
14-Day Return Window
- You have 14 days from the date of delivery to initiate a return for eligible items.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
- After the 14-day period has passed, unfortunately, we cannot offer a refund or exchange.
Returns for Damaged Items
- If you receive a damaged item, please contact us within 48 hours of receiving your order.
- We will arrange for a free return and replacement of the damaged item or provide a full refund, based on your preference.
- Please provide clear photos of the damaged item and its packaging to assist us in processing your claim promptly.
How to Initiate a Return
- Contact our Customer Support Team at [[email protected]] to notify us of your intent to return an item.
- Our team will guide you through the return process and provide you with a Return Authorization (RA) number, if applicable.
- Carefully package the item in its original packaging, including all accessories and documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the item to the provided return address.
Refund Process
- Once we receive and inspect the returned item, we will process your refund or replacement within [5] business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that return shipping costs for non-damaged items are the responsibility of the customer.
Contact Us
- If you have any questions or need assistance, please don’t hesitate to reach out to our Customer Support Team at [[email protected]].
We appreciate your support and hope you enjoy your shopping experience with The Little Hippie Shop. Your satisfaction is our priority!
